Return & Refund Policy

We want you to enjoy your purchase, so if you receive an item that is defective, damaged, or incorrect, please contact us and we’ll work with you to resolve the issue as quickly as possible.

Because we ship internationally, we do not accept returns or exchanges due to change of mind, wrong color/size choice, or personal preference. All returns must be approved before being sent back.

To request a return or refund:

Please contact us within 7 days of receiving your item:
📧 Email: ykbeyondmkt@gmail.com
Include:

  1. Order number

  2. Photo or video clearly showing the issue

  3. Description of the problem

Our quality team will review your case and respond within 48 hours.

Approved return cases (if applicable):

  • Item arrived damaged

  • Item not functioning as described

 

Important Notes:

  • Unauthorized returns will not be accepted.

  • If the issue is not product-related (e.g., change of mind / dislike / ordered by mistake), the customer is responsible for all return shipping costs.

  • Returned items must be unused and in original packaging.

Thank you for understanding — as a cross-border brand, your cooperation helps us maintain fair pricing and high-quality service.